1. INTRODUCTION AND OUR COMMITMENT TO PRIVACY

GREENDALE HOME WATCH & PROPERTY CHECK LLC, a Wisconsin limited liability company with a business address at 5504 AVENA CT GREENDALE WI 53129 (referred to as "Company", "we", "our", or "us"), holds the privacy and security of our clients' and website visitors' information as a matter of paramount importance. This comprehensive Privacy Policy (the "Policy") outlines, in meticulous detail, the types of personally identifiable information ("PII") and non-personal information we may collect from you when you visit our website, engage with our services, communicate with us via electronic mail, telephone, or traditional mail, or otherwise interact with our business operations. This Policy also explains our practices regarding the collection, utilization, maintenance, protection, and disclosure of that information in accordance with applicable privacy laws and best practices. By accessing our website located at greendalewatch.com or contracting for our Home Watch and Property Inspection services, you are expressly signifying your acknowledgement, consent, and agreement to the data practices and procedures described exhaustively in this document. If, after thorough review, you do not agree with any provision of this Policy, your sole remedy is to immediately discontinue the use of our website and to refrain from providing us with any personal information.

2. DEFINITIONS AND SCOPE

For the purposes of this Policy, "Personal Information" or "PII" shall mean any data or information that can be utilized, either on its own or when aggregated with other readily available information, to identify, contact, or locate a single specific natural person. This expansive definition includes, but is not limited to: your legal first and last name, physical mailing address, billing address, service property address, electronic mail address, telephone numbers (both fixed-line and mobile), emergency contact details, and any other information you voluntarily submit to us. "Non-Personal Information" is defined as data that is entirely anonymous and cannot be reasonably linked to any specific individual, such as aggregated browser type statistics, demographic analytics, and generalized usage patterns. "Processing" means any operation or set of operations which is performed on personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

3. INFORMATION WE COLLECT AND THE METHODOLOGY OF COLLECTION

We collect information through multiple channels and interactions to ensure the effective delivery and continuous improvement of our home watch services. (a) Information You Provide Voluntarily: This is the most substantial category of data collection. When you fill out our contact form, schedule a consultation, or physically sign a service contract, you may provide us with your full name, primary email address, telephone numbers, physical street address of the property to be inspected, and the nature of your inquiry. When you send us an email to info@greendalewatch.com, we retain the entire content of your message, including the email address, attachments, and any other data you choose to provide. (b) Service-Specific Data: In the course of performing our contractual obligations, we necessarily collect and generate data related to your property. This may include digital or written logs of inspection visits, photographic documentation of the property's condition, notes on maintenance issues, vendor contact information related to your property, and records of communication between us. This data is strictly necessary for the fulfillment of our contractual obligations under the Terms of Service. (c) Automatically Collected Information: When you navigate our website, our hosting infrastructure may automatically record certain non-personal, technical metadata sent by your web browser. This standard practice may include your Internet Protocol (IP) address (which is anonymized for analytics), the browser type (e.g., Chrome, Safari, Firefox), the operating system, the referring web page that directed you to our site, the specific pages you visited, and the time and date stamps of your visit. We do not use browser cookies to track your behavior across other websites.

4. PURPOSE AND LEGAL BASIS FOR PROCESSING DATA

We process your data with a strict purpose limitation. We will never process your personal information for reasons incompatible with those stated herein without seeking your explicit consent. The processing of your data is grounded on the following legal bases: (1) Contractual Necessity: We must process your information to enter into a contract with you and to perform the specific home watch services you have requested. For example, we need your property address and access codes to provide the inspection. (2) Legitimate Interests: We process certain data to further our legitimate business interests in a manner that does not override your fundamental rights and freedoms. This includes processing data to improve our service quality, respond to inquiries, prevent fraud or illegal activities, and ensure the safety of our personnel. (3) Legal Compliance: We may process your data where we are subject to a legal obligation and must use your personal information to comply with that obligation, such as maintaining tax records or responding to a valid subpoena from a court of law.

5. DATA USAGE AND DETAILED DISCLOSURE TO THIRD PARTIES

We have a fundamental policy that we do not sell, trade, rent, or otherwise transfer your Personally Identifiable Information to unaffiliated third parties for their marketing or commercial purposes. We treat your data as confidential property entrusted to us. However, there are limited, strictly necessary circumstances under which we may share your information: (a) Service Providers and Agents: We may engage trusted third-party companies and individuals to perform functions necessary to our business operations. These "Processors" may include our web hosting provider, email service provider, and accounting software platforms. These third parties are granted strictly limited access to your information solely for the purpose of performing these specific tasks on our behalf and are contractually obligated to maintain the confidentiality and security of your data. (b) Emergency Situations: In the event of an urgent matter affecting the health or safety of persons or the protection of your property from imminent and severe damage, we reserve the right to disclose relevant information to emergency response personnel, such as firefighters, police, or emergency maintenance contractors. (c) Compliance with Law and Legal Process: We will disclose your information, without your consent, when we have a good-faith belief that such action is necessary to comply with a binding judicial proceeding, a court order, or a legal process validly served on us, or to protect and defend our legal rights, property, and the personal safety of our staff or the general public.

6. DATA SECURITY MEASURES

We implement and maintain robust administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your Personal Information. These commercially reasonable measures include secure, password-protected digital storage repositories, encrypted backup systems, and restricted physical access to our business premises where paper records may be stored. Electronic data transmitted via our website's contact forms is directed through a standard mail protocol (mailto:), and while we strive to protect your personal information, you must acknowledge that no method of transmission over the Internet, nor any method of electronic storage, is 100% secure. We cannot provide an absolute, unconditional guarantee of security against a sophisticated and malicious cyber intrusion.

7. DATA RETENTION POLICY

We will retain your Personal Information only for as long as it remains necessary to fulfill the specific purposes for which it was originally collected, as outlined in this Policy, or as required by applicable law. Specifically: (a) Client files and service records are retained for a period of seven (7) years after the termination of our services to comply with tax and accounting obligations and the applicable statute of limitations for any potential civil claims. (b) Email communications and contact form submissions are archived for a period of three (3) years. (c) Non-personal, anonymized server logs are periodically purged. Upon the expiration of the applicable retention period, we will securely and permanently destroy your personal data through secure shredding (for physical documents) or irreversible digital erasure methodologies.

8. YOUR RIGHTS REGARDING YOUR DATA

You have specific rights regarding the personal data we maintain about you. You have the right to request access to the PII we hold about you, enabling you to receive a copy of the data we process. You have the right to request the rectification of any inaccurate or incomplete data we hold. You have the right to request the erasure of your personal data under certain conditions, such as when the data is no longer necessary for the original purpose. You also have the right to request a restriction on the processing of your data. To exercise any of these rights, you must submit a detailed request in writing, using the contact information provided in Section 10 of this Policy. We will respond to your verifiable request within a period of thirty (30) calendar days. We may require proof of identity to process the request.

9. CHILDREN'S ONLINE PRIVACY

Our services are exclusively directed at and marketed to adults who are homeowners or legal tenants. Our website and services are not designed for, nor targeted toward, children under the age of eighteen (18). We do not knowingly collect or solicit personal information from any individual we actually know to be under the age of 18. In the event we become aware that we have inadvertently collected such data, we will act swiftly to delete that information from our records immediately.

10. CONTACT US FOR PRIVACY MATTERS

For any questions, clarifications, or complaints regarding this Privacy Policy, or to exercise your data subject rights, you may contact our Privacy Compliance Officer via the following channels. Mail: GREENDALE HOME WATCH & PROPERTY CHECK LLC, ATTN: Privacy Officer, 5504 AVENA CT GREENDALE WI 53129. Electronic Mail: info@greendalewatch.com. We take all privacy concerns seriously, and we will assess and respond to your inquiry with the highest level of attention and diligence.