1. OVERVIEW AND PHILOSOPHY

At GREENDALE HOME WATCH & PROPERTY CHECK LLC, located at 5504 AVENA CT GREENDALE WI 53129, our business is built upon a foundation of trust, reliability, and a commitment to the peace of mind of every single client we serve. We understand that entrusting your property to an external service requires a high degree of confidence. This Refund and Cancellation Policy (the "Refund Policy") is meticulously drafted to provide a transparent, fair, and equitable framework governing the cancellation of services and the circumstances, if any, under which a full or partial refund of fees paid may be granted. This Policy forms an integral part of our overall Terms and Conditions of Service, and by engaging with us, you acknowledge and accept the financial stipulations set forth herein. We firmly believe in the quality of our visual inspection and property check services. Our team delivers exceptionally detailed and diligent care, and our default commercial position is that compensation is fully earned upon the faithful execution of the agreed-upon scope of work.

2. DEFINITIONS SPECIFIC TO THIS REFUND POLICY

For the avoidance of any ambiguity, the following terms shall have the meanings prescribed below. "Retainer Fee" refers to a prepaid, non-refundable sum of money paid by the Client to secure the Company's availability for a specific future Service Period, particularly during high-demand seasons. "Per-Visit Fee" is the defined charge for each individual home watch inspection or property check conducted by our personnel. "Package Plan" is a bundled set of services offered at a discounted rate for a defined period. "Valid Cancellation Notice" is a formal, written communication from the Client expressing the unequivocal intent to terminate services, received by the Company via certified mail or acknowledged email. "Completed Service" is defined as an inspection visit where our representative has successfully accessed the property, completed all checklist items for that visit, and submitted an inspection report to the Client.

3. CANCELLATION BY THE CLIENT AND CORRESPONDING REFUND TYPES

The Client's right to a refund is directly and solely contingent upon the timing of the receipt of the Valid Cancellation Notice in relation to the commencement of the Service Period and the status of the service visits. The following categories apply with precision. (a) Cancellation Before Service Commencement (Non-Peak Season): If the Client submits a Valid Cancellation Notice more than fourteen (14) calendar days prior to the scheduled first visit date, and the service period is not classified as a peak holiday period, the Client is entitled to a full refund of all monies paid, minus a nominal administrative processing fee of twenty-five dollars ($25.00). (b) Cancellation Before Service Commencement (Peak Season/Holiday): For services scheduled to occur during recognized peak periods—defined as the periods from November 20th through January 5th, and the month of July—the Retainer Fee, if any, is strictly non-refundable. Any prepaid Per-Visit Fees beyond the Retainer Fee will be refunded. This policy is necessary because availability during these times is extremely limited, and we turn away other potential clients to hold the reservation. (c) Cancellation After Service Commencement (Per-Visit Plan): For clients paying on a per-visit basis, if a Valid Cancellation Notice is received, the Client will be refunded for any individual visits paid for in advance but not yet performed. Refunds are not available for any individual visit that has already been completed and reported. (d) Cancellation After Service Commencement (Package Plan): Package plans are offered at a significant discount. If a Package Plan is canceled after the first service visit has been performed, a refund calculation will be applied retroactively. The completed visits will be re-priced at the standard, higher Per-Visit Fee. This re-calculated amount, plus the $25.00 processing fee, will be deducted from the total package price paid, and any residual balance will be refunded to the Client.

4. CANCELLATION BY THE COMPANY AND FORCE MAJEURE

The Company reserves the right to immediately cancel a service contract and provide a full pro-rata refund for all unperformed future visits under specific critical circumstances. These circumstances include, but are not limited to, the discovery of undisclosed and unsafe conditions on the property that present a clear and present danger to the health or safety of our personnel (such as exposure to hazardous chemical spills, aggressive and unsecured animals, or structurally unsound floors). A full pro-rata refund is also guaranteed if the Company is unable to perform the Services for a duration exceeding fourteen (14) consecutive days due to a Force Majeure Event. A Force Majeure Event is defined as an act of God, hurricane, tornado, catastrophic earthquake, widespread pandemic, act of war, or government-imposed lockdown that physically prevents access to the property. In such cases, no administrative fee will be deducted.

5. QUALITY OF SERVICE DISPUTES AND NON-REFUND CONDITIONS

Our business model is rooted in the diligent performance of visual observations and timely reporting. We do not offer refunds for outcomes that are beyond our immediate visual or physical control. Specifically, no refunds or compensation will be provided for: (a) failure to detect a latent or hidden defect that could not be observed during a standard, non-invasive visual walk-through (e.g., a slow leak inside a sealed wall cavity or a mechanical failure that occurs silently between scheduled inspections); (b) theft, burglary, vandalism, or criminal activity that occurs despite the performance of our exterior checks, as we are not a security monitoring company; (c) damage caused by acts of nature such as a sudden microburst, hail, or a power outage causing food spoilage, which occurs in the interval between scheduled visits, unless a specific storm damage assessment service was ordered and paid for at the time of the damage.

6. REQUIRED PROCEDURE FOR REQUESTING A REFUND

All refund requests must be initiated with strict formality to ensure accurate and timely processing. The Client must submit a written Refund Request, either via email to info@greendalewatch.com or via certified mail to our office at 5504 AVENA CT GREENDALE WI 53129. This request must explicitly state the client's full name, the service property address, the invoice number, and a detailed reasoning for the refund request. Phone calls or voicemails do not constitute a valid refund trigger. Upon receipt of a valid written request, we will conduct a thorough internal review of the account. The Company commits to a processing timeline of ten (10) business days to acknowledge the receipt of the request, and a final determination will be issued in writing within twenty-one (21) business days of the initial acknowledgement. If approved, refunds will be issued via company check mailed to the Client's billing address on file. No cash refunds will be disbursed.

7. CHARGEBACKS AND PAYMENT DISPUTES

By agreeing to this Refund Policy, the Client agrees to engage in good faith mediation before initiating a chargeback or payment dispute with their credit card provider or bank. Should a Client initiate a chargeback without first exhausting the internal review process described in Section 6, and should the Company ultimately prevail in the dispute as per this Policy, the Client agrees to reimburse the Company for any administrative fees, chargeback penalties, and legal fees incurred by the Company in responding to the wrongful dispute. This provision is essential to safeguard the Company from predatory or fraudulent chargeback practices.

8. CONTACT FOR BILLING AND REFUND INQUIRIES

For all matters pertaining to billing, invoicing, service fees, or the interpretation of this Refund Policy, the exclusive point of contact is our Billing Department. Please direct your communications to: GREENDALE HOME WATCH & PROPERTY CHECK LLC, ATTN: Billing Department, 5504 AVENA CT GREENDALE WI 53129. Our team is dedicated to resolving all financial inquiries with professionalism and fairness. For electronic correspondence, you may reach us at info@greendalewatch.com. We value transparency and are committed to ensuring that every client feels secure in their financial engagement with our family-run business.